Luis Goncalves
Last updated on | Agile Coaching/Team Coaching

Arc coaching conversation, a tool that every coach must know

by Luís Gonçalves
Arc of the coaching conversation

ARC COACHING CONVERSATION

Hi, this blog will be about coaching, more specifically about a tool called the “Arc coaching conversation”. I want to bring you a simple tool that I learned in Lyssa´s and Michael´s workshop few months ago.

I believe this is a fantastic tool, especially for beginner coaches. It´s a great way for them to learn how to keep a coaching session. Below you can see its representation, this picture was taken from Lyssa´s and Michael´s material – Coaching Agile Teams workshop.

Arc coaching conversation

 

A coaching session usually initiates because a coachee needs to take one or several things out of the mind and he/she needs to be heard. The coach must create the environment in order to make the coachee comfortable for a discussion. The most important characteristic for a coach is the listening part. A great coach is a great listener. Try to think about it and do not interrupt the

The most important characteristic for a coach is the listening part. A great coach is a great listener. Try to think about it and do not interrupt the coachee at any point. You will have an urge to interrupt him/her, you will start to think yourself that you know the answer and you don´t want to wait to give it to him/her… Do not do that, instead, let the person release the feelings. You must self-manage yourself.

You will have an urge to interrupt him/her, you will start to think yourself that you know the answer and you don´t want to wait to give it to him/her… Do not do that, instead, let the person release the feelings. You must self-manage yourself.

Do not do that, instead, let the person release the feelings. You must self-manage yourself.

At some point, you must be sure that you understand exactly the coachee’s problem. Try to use the phrases, such as “If I understood correctly, the problem is…” This will allow you to confirm the problem and give you a better understanding what does truly bother the person.

After understanding his/her problem, start to explore the topic. At this point, you should use powerful questions. Here under “Skills for Agile Coaches/Powerful Questions Resources” you can find several powerful questions that can be used.

After some time, using exploration and powerful question, the coachee will find some possible solutions for his/her problem. It is your job as a coach to help him to narrow down actions.

Together you should figure out which approach he/she wants to try first. After that, specifically ask what he/she will do, by when and how will you know what was the result. This will end the coaching session.

I personally think this is a good way to keep a coaching session valuable and I wanted to share this with all of you. Hope you enjoy it and find it useful.

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Luís Gonçalves

About Luís Gonçalves

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Luis Gonçalves is an Entrepreneur, Author & International Keynote Speaker. He works with Senior Executives to implement his ‘Organisational Mastery’ system so they can greatly increase the effectiveness and efficiency of their organisations; enabling them to become recognised and highly rewarded Leaders.

Comments

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  1. Quite useful! This arc can be considered as a framework and tuned to different situations like Team Coaching versus Individual Coaching, Face-to-Face versus Remote etc. I liked the ” Are my biases showing” part,particularly.

  2. I recently realized the importance of stating my understanding of the coachee’s problem–the conversation included what I’ll call a “small” or specific problem and a larger problem that was more of a theme. The coachee was focused on the larger one, and I thought he wanted to focus on the smaller one, so I was really confused as I tried to help him narrow down actions. Thankfully he found it to be a useful coaching session, and I learned a great lesson as a coach!

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